Refund policy
Return Policy
- No returns accepted due to personalized, made-to-order nature of products
- All items are custom printed specifically for each order
Quality Guarantee & Refunds
- 30-day quality guarantee from delivery date
- Refunds or replacements provided for defective/damaged products not caused by customer-provided content
- Coverage includes: product damage, incorrect quantities, quality issues
Exclusions
- Color variations due to printing processes are within acceptable tolerance
- Customer design errors or content issues not covered
Lost/Returned Orders
- Replacement provided for packages lost in transit (report within 30 days)
- For orders returned due to wrong address or rejection: customer pays full cost of new order
How to Report Issues
Customers must contact you within 30 days with detailed descriptions and photos of any quality concerns
As a store owner, you can customize this policy based on your business needs while maintaining these core guidelines.